Position Summary / Department Summary
In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications.
Key Responsibilities
Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed
Serves as a subject matter expert on core applications
Guides analysts through design, configuration, testing, implementation, and maintenance
Acts as an escalation point for complex issues
Applies Epic expertise and consultative skills to identify business solutions
Analyzes technology and operations, recommending new features, vendors, or integrations
Researches vendor functionality, assesses integration needs, and recommends customizations
Leads multi-month projects from inception to implementation
Performs advanced configurations and customizations
Implements edits (e.g., security classes), moderately complex logic, or new templates
Ensures downstream impacts (billing, admitting, provider access) are addressed
Conducts unit, integrated, and specialty testing
Manages Epic-eligible vendor integrations and upgrades
Coordinates testing for multi-application projects
Partners with IT and vendors on non-Epic integrations
Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed
Leads team meetings, maintains cross-team communication, and provides updates to leadership
Represents the team in internal and external meetings
Reviews schedules, raises performance concerns, and ensures coverage
Supports onboarding, training, and mentoring
Audits work for quality and provides performance feedback
Develops or contributes to online and in-person training materials
Assists with process improvements, escalates resource needs, and supports implementation
May present at national Epic forums and attend trainings or conferences for certification
Qualifications
Bachelor’s degree required (Associate’s +2 years, or HS diploma/GED +4 years may substitute).
8 years Epic application support experience, including complex builds/integrations.
At least 4 years Epic build experience with responsibility for complex builds/integrations.
Epic Certifications - Required
Epic Cadence
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