Job Description

Job Description

Job Description

Job Overview:

Primoris Services Corporation is seeking a Telecom Technician for mobile device setup and support to work onsite. The Telecom Tech will ensure seamless provisioning, configuration, and troubleshooting of mobile devices. This role is highly customer service-oriented, requiring strong communication skills and a proactive approach to assisting end users with their mobile technology needs. You will play a critical role in setting up and maintaining cellular phones, tablets, and some ZOOM VOIP phones while providing an outstanding support experience.

Primary Job Responsibilities:

• Device Provisioning & Setup – Configure, enroll, and deploy cellular phones, tablets, and VOIP phones, ensuring they are fully functional after reaching end users.
• Customer-Focused Support – Provide responsive and professional support to employees, addressing issues with mobile devices, software, and connectivity in a clear and friendly manner.
• Service Management – Manage, prioritize, and resolve IT Telecom service requests through the designated tracking system while keeping users informed of progress.
• Inventory & Asset Management – Maintain accurate records of all mobile and telecom assets, tracking deployments and returns to ensure seamless device management.
• Collaboration & Escalation – Work closely with IT teams to escalate and resolve complex issues, ensuring a smooth user experience.

Education and Experience Requirements:

• A customer-first mindset, with strong communication and problem-solving skills.
• 1+ year of experience supporting mobile devices and VOIP technologies (preferred).
• Ability to explain technical concepts to non-technical users in a patient and friendly manner.
• Strong troubleshooting skills with the ability to multitask and manage priorities effectively.
• Familiarity with Microsoft Exchange, Active Directory, and ticketing systems.

Company Overview:

Primoris Services Corporation is a premier specialty contractor providing critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada. Built on a foundation of trust, we deliver a range of engineering, construction, and maintenance services that power, connect, and enhance society. On projects spanning utility-scale solar, renewables, power delivery, communications, and transportation infrastructure, we offer unmatched value to our clients, a safe and entrepreneurial culture to our employees, and innovation and excellence to our communities. To learn more, visit and follow us on social media at @PrimorisServicesCorporation.

Benefits:

• 401k w/employer match
• Health/Dental/Vision insurance plans
• Paid time off
• 10 paid holidays
• Stock purchase plan

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.

Agency Statement:

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.

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