Job Description

Job Description

Job Description

Company Overview

Smart City Telecom is a full-service telecommunications company that has been serving the residents and businesses of Celebration, Lake Buena Vista, and Bay Lake, Florida since 1969 and we're now expanding our service to the greater Central Florida market. With a deep heritage in delivering solutions, with a top-down commitment to customer satisfaction, Smart City Telecom provides cutting-edge Internet and voice services that are unrivaled in the industry.

While Smart City Telecom is continuously updating our products and services to make sure that we deliver the highest quality, we continue to live by the core values upon which we were founded. Above all else, we operate with integrity without compromise – we deliver what we say we will deliver, and we do right by all our customers, business partners, and vendors.

We are committed to recruiting, developing, rewarding, and retaining the best possible candidates in the workforce. We strive to assist our team members in accomplishing both individual and overall organizational goals. We provide a work environment where people can drive results, develop, and grow their careers. We recognize the individuality of each of us and we are on a mission to create a workplace where you can grow and succeed. At Smart City Telecom, we stand for integrity, efficiency, problem solving, equity, and character in all our relationships and interactions. Our focus is on promoting growth, accountability, and empowerment in the company.

Job Summary

The Installation & Repair Technician is responsible for installing, maintaining, and repairing Smart City service offerings, with a focus on fiber optic and copper-based infrastructure.

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Install, maintain, and repair Smart City services, including FTTH, POTS, and Ethernet.
• Perform testing and activation of subscriber lines and fiber/copper-based products.
• Troubleshoot and resolve issues involving cable/fiber repair, splicing, faultfinding, and connectivity.
• Install and maintain fiber optic and networking transport nodes.
• Operate heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air/electric), and specialized measuring devices (e.g., multimeters, volt-ohm meters, OTDRs).
• Conduct continuity and conformance testing.
• Connect wires and cables to terminals and hardware; attach/detach components as needed.
• Read and interpret service orders, technical drawings, maps, blueprints, and diagrams.
• Work with telecom color-coded wires, cables, and fiber.
• Promote and advocate Smart City products and services to customers.
• Collaborate across departments and support team members with minimal supervision.
• Follow and enforce internal control processes, procedures, and safety policies.

Qualifications – The ideal candidate for this position will demonstrate:

• Proficiency in Microsoft Office (Word, Excel, Outlook) and cloud/mobile technologies.
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
• Adaptability to evolving systems and processes.
• Ability to work independently and cross-functionally in a fast-paced environment.
• Strong knowledge of networking and IP, including routers, Layer 2/3 switches, Wi-Fi, IPv4/IPv6.
• Proficient in fiber optic communications systems, including theory, maintenance, and troubleshooting.
• Skilled in reading cable drawings and engineering designs; able to identify underground cable infrastructure.
• Experienced in using test equipment (e.g., multimeters, volt-ohm meters, TDR, OTDR, fiber scopes).
• Fluent in universal communications color codes for copper and fiber.

Working Conditions

• Outdoor work in varying weather conditions (heat, cold, rain).
• Safe operation of company vehicles in diverse traffic and weather conditions, including nighttime driving.
• Work environments include manholes, hand holes, construction areas, confined spaces, and elevated locations.
• Physical demands include extended standing/walking, overhead reaching, bending, lifting up to 50 lbs (or more with assistance), and carrying equipment weighing 3–5 lbs for extended periods.

Other Requirements

• Minimum 5 years of experience in installation, maintenance, and troubleshooting of fiber and copper-based infrastructure.
• CompTIA Network+ certification preferred.
• Ability to distinguish colors, read small print, and recognize audible signals.
• Comfortable using ladders (up to 25 ft.), working at heights (e.g., rooftops, cell towers), and in confined spaces.
• Availability for after-hours callouts, overtime, shift work, weekends, and holidays.
• Must be able to pass a criminal background check and drug screening.
• Must have a valid Driver’s License with a satisfactory driving record.

Benefits Include (Full-Time Team Members)

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits - Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance Plan
• Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Training & Educational Reimbursement Program
• Team Member Recognition Programs

Background Screening: As part of our standard hiring process for new employees, employment with Smart City will be contingent upon successful completion of a pre-employment drug screening, background check, and motor vehicle check. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Smart City is an E-Verify employer.

Equal Employment Opportunities: Smart City is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimers:

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Smart City does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Smart City, they are not for employment with us but may relate to another company with a similar name.

NO OUTSIDE AGENCIES

Smart City is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Smart City via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Smart City HR/Recruitment will be deemed the sole property of Smart City. No fee will be paid in the event the candidate is hired by Smart City as a result of the referral or through other means.

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