Job Description

Job Description

Job Description

Job Summary:

We are seeking a skilled and detail-oriented Telecom Engineer to design, implement, and maintain telecommunications systems and infrastructure. You will work with cross-functional teams to ensure seamless voice and video communication services. The ideal candidate has strong technical knowledge of telecom protocols, systems (e.g., VoIP, SIP, MPLS), and hands-on experience with telecom hardware and diagnostic tools specific to telecommunications.

Duties and Responsibilities:

• Design, deploy, and optimize telecom systems including PBX, VoIP, LAN/WAN, fiber.
• Monitor network performance and troubleshoot issues related to call quality, signal integrity, or connectivity.
• Configure and maintain telecom hardware, switches, gateways, and multiplexers.
• Collaborate with vendors, service providers, and internal teams to ensure efficient telecom operations.
• Maintain detailed documentation of system configurations, updates, and procedures.
• Ensure compliance with telecom regulations and company security standards.
• Provide technical support and training for users and internal teams.
• Conduct regular capacity planning and recommend infrastructure upgrades.

Education and Experience:

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• [2–5+] years of experience in telecommunications or network engineering.
• Strong knowledge of telephony systems (e.g., VoIP, SIP, PBX, PRI).
• Experience with telecom monitoring tools and diagnostic utilities.
• Familiarity with industry protocols, such as TCP/IP.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.
• Relevant industry certifications are a plus.

Knowledge, Skills and Abilities:

• Experience with cloud-based communication platforms (e.g., Zoom Phone, Microsoft Teams Voice).
• Hands-on knowledge of fiber optic and wireless transmission systems.
• Experience with telecom billing and CRM systems.

Work Environment:

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Job Tags

Work at office, Local area,

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