Job Description

Surgical Scheduler

Job Category: Registration-Scheduling

Full-Time

Wilmington, NC 28401, USA

Job Details

Description

Job Title: Scheduler

General Summary Of Duties: Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors' offices. Scheduling department is the first point of contact with the surgeon offices and manage booking all surgical cases for the center.

Supervision Received: Business Office Manager

Essential Functions:

• Scheduling surgeries for multiple physicians and specialities.
• Ability to use computer based scheduling programs, excel worksheets, and email.
• Required to gather detailed information on patient demographic when scheduling.
• Must be capable of multi-tasking and working with a diverse patient population.
• Other duties as needed.

Education/Experience:

High School

2 years of previous experience scheduling appointments and/or surgeries

Experience with insurance

Knowledge:

Knowledge of clinic policies and procedures.

Knowledge of managed care contracts and utilization.

Knowledge of computer systems, programs and spreadsheet applications.

Knowledge of medical terminology and be familiar with scheduling software.

Skills:

Skill in gathering and reporting claim information.

Skill in solving utilization problems.

Skill in written and verbal communication and customer relations.

Experience in a medical office as a scheduler.

Fast and accurate data entry.

Service oriented, patient demeanor.

Ability to multi-task, manage time effectively, and deliver results.

Strict attention to detail.

Intermediate computer skills and knowledge of Microsoft Office.

Abilities:

Ability to work effectively with medical staff and external agencies.

Ability to identify, analyze and solve problems.

Ability to deal courteously and professionally with internal and external customers.

Ability to provide excellent customer service.

Physical/Mental Demands: Requires sitting and standing associated with a normal office environment.

Environmental/Working Conditions: Normal busy office environment with much telephone work. Occasional evening or weekend work.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits:

• 401(k) retirement plan with a company match
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• And more!

Equal Employment Opportunity & Work Force Diversity: Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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