Job Description

Telework Eligible

Yes

Major Duties

• Serving as Chief of the Complaints and Training Business Unit within the Equal Employment Office.
• Supervising a subordinate staff in the performance of processing Equal Employment Opportunity (EEO) Complaints for all of the serviced activities.
• Ensuring that all EEO complaints are consistent and comply with all EEOC Laws, Statutes, Management Directives, Policies, Procedures, and EEO Case Law.
• Developing and providing guidance to the work force in the form of staff memoranda, letters of instruction, and briefings to senior management.
• Hearing and resolving complaints from employees, and referring group grievances and more serious unresolved complaints to the activity EEO manager.
• Conducting special projects and multi-functional analyses of EEO Complaints, Alternative Dispute Resolution (ADR), and EEO Training information in the serviced activities.
• Coordinating with external organizations such as DLA Headquarters, DoD Agencies, and DFAS.
• Overseeing federal EEO complaint processing from intake through resolution, including counseling, investigation, ADR and final action.

Qualification Summary

To qualify for a Supervisory Equal Employment Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Demonstrating comprehensive management of the federal EEO complaint process from intake to final disposition (overseeing counseling, coordinating Alternative Dispute Resolution (ADR), managing investigations, and drafting legally sufficient Final Agency Actions, Final Orders, or negotiated settlement agreements in compliance with all EEOC laws, directives, and case law). Planning, directing, and evaluating the work of EEO specialists. Assigning complex cases, setting priorities, monitoring performance to ensure regulatory compliance and quality, and identifying developmental or training needs to enhance the team's capabilities. Developing and delivering authoritative guidance, briefings, and instructional materials to senior leadership and management officials. Analyzing complex and sensitive EEO matters and providing strategic recommendations to influence agency policy, mitigate risk, and foster a discrimination-free work environment. Analyzing complaint data and trends to identify systemic issues and lead special projects. Developing and implementing targeted training programs and process improvements for the EEO and ADR programs to reduce the number and cost of complaints. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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