Job Description
Description:
Job Summary :
This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.
Essential Functions:
· Greets and welcomes client upon arrival to shampoo area with proper personal introduction.
· Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type.
· Informs client of specific shampoo, conditioner and treatment products along with general product knowledge.
· Makes client comfortable in shampoo chair.
· Uses towels to ensure client remains dry.
· Determines comfortable water temperature.
· Performs shampoo, scalp massage and color rinse services using current protocols.
· Sanitizes shampoo bowls between clients following current protocols.
· Applies hair treatments and hot towel treatments as directed by the hair stylist.
· Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department.
· Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation.
· Handles customer’s questions and directs them to appropriate staff personnel.
· Interacts with staff in a professional manner, assisting hair departments as needed.
· Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary.
· Maintains a professional neat and clean appearance according to About Faces standards and dress code.
Knowledge, Skill & Abilities:
-Enjoys working with people.
-Attentive to Cleanliness in the salon.
-Ability to effectively communicate.
-Detail-oriented.
-Friendly and organized.
Requirements:· Prior spa/salon experience helpful but not required.
· Customer service, communication, and interpersonal skills required.
· Ability to be flexible with scheduling (days, weekends, holidays).
· Work additional hours (within reason) during peak seasons and when requested.
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