Job Description

Position: Servicenow Developer (CMDB specialised)

Location: Charlotte NC (Hybrid-3 days)

Employment: Contract

Key Responsibilities

• Implement ServiceNow modules including CMDB, HAM, Discovery, and Service Mapping
• Customize and enhance platform capabilities using best practices (e.g., scripting, automation, APIs)
• Build integrations with external systems (e.g., Ariba, cloud services, messaging platforms)
• Implement and maintain CMDB health through normalization, reconciliation, and data certification
• Map and enforce CSDM standards across all modules and business services
• Support the creation and execution of test cases for UAT, SIT, and production validation
• Collaborate with architects, business analysts, and client SMEs to capture requirements and propose solutions
• Develop technical documentation, runbooks, and support materials
• Provide technical guidance to junior developers and ensure alignment with architectural standards
• Participate in deployment planning, cutover support, and post-go-live stabilization

Preferred Qualifications

• 8+ years of experience in ServiceNow CMDB development.
• ServiceNow Certified Implementation Specialist (CMDB or Discovery).
• Knowledge of CSDM (Common Service Data Model).
• Experience with tools like SCCM, vCenter, AWS, Azure, SolarWinds, etc.

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