Job Description

Overview

We are seeking experienced ServiceNow Developers to support the design and implementation of a complex workflow service that enables customers to request critical backend services. This role is hands-on and collaborative, requiring deep technical expertise in ServiceNow’s latest platform capabilities (Xanadu) and a strong understanding of Agile/SAFe methodologies.

TISTA associates enjoy the above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• Design and implement end-to-end ServiceNow workflows for backend service requests.

• Development and configure:

• Playbooks (Hierarchical), Playbook Activities (Standard and Custom), Playbook Experience (Standard and Custom).

• Flows, Sub-flows, and Spokes.

• UI elements: Forms, Playbook Activity UI, Layouts.

• Workspaces and Experiences (Standard and Custom).

• Custom Tables, Service Catalogs, Portals, and ACLs.

• Utilize tools such as Workflow Studio, UI Builder, Playbook Experience Builder, and Flow Designer.

• Integrate workflows with supporting systems across multiple fulfillment teams.

• Migrate legacy processes into ServiceNow.

• Participate in Agile ceremonies and maintain user stories in alignment with SAFe practices.

• Contribute to design sessions, provide technical insights, and peer-review code and configurations.

• Maintain documentation and support testing efforts.

Qualifications

• Proven experience with ServiceNow development in complex enterprise environments.

• Strong hands-on experience with the Xanadu platform release.

• Proficiency in building and customizing Playbooks, Flows, and Workspaces.

• Experience integrating ServiceNow with external systems.

• Ability to work independently and collaboratively in Agile teams.

Certifications (Required/Preferred):

• Required: ServiceNow Certified Application Developer (CAD).

• Preferred: Certified Implementation Specialist (CIS), Certified Application Specialist (CAS), Certified Technical Architect (CTA).

Education:

• Master’s degree in engineering, computer science, systems, Business or related scientific/technical discipline and 15+ years’ work experience.

• Ten (10) years of additional relevant experience may be substituted for education (25 years total).

Clearance:

• The ability to pass a Tier 2/Moderate Background Investigation.

Pay Range:

• The pay for this position ranges from $92,205 to $110,375.

• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

• Also, certain positions are eligible for additional forms of compensation, such as bonuses.

• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:

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