JOB DESCRIPTION
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
• Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
• Conduct varies surveys related to health assessments and member/provider satisfaction.
• Accurately document pertinent details related to Member or Provider inquiries.
• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
• Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• Able to proactively engage and collaborate with varies Internal/ External departments.
• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION :
HS Diploma or equivalent combination of education and experience
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES :
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION :
Associate’s Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE :
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Jobicy JobID: 134501...4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of...
...Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security... ...Description HII Mission Technolgoies is seeking an Electrical/Cabling Engineer to support our customer in Chesapeake, VA. The Electrical...
Overview Join to apply for the Corporate Director of Communications role at UMC - Abundant Life for Seniors .Full TimeSalary up to $102,031.00 per year.UMC has been certified A Great Place to Work for the 8th year in a row. 87% of our teammates say they feel they make...
...ML Engineer to design, build, and maintain data pipelines at scale. The ideal candidate will have over 3 years of experience in cloud computing and data management to support machine learning efforts. Responsibilities include optimizing cloud instances, designing ETL...
...role for a Welder located in Decatur, TX. The Welder will be responsible for performing various types of welding, including MIG, TIG, and arc welding, to fabricate and repair metal components. Daily tasks include reading and interpreting blueprints, inspecting materials...