Job Description

Onsite Customer Service Representative- Temporary at Navient summary:

The Onsite Customer Service Representative position at Pioneer Credit Recovery involves assisting New Jersey taxpayers with inquiries related to Property Tax Relief programs. This temporary role entails answering hotline calls, providing guidance on filing processes, and ensuring taxpayer confidentiality. The representative will support and de-escalate frustrated callers, while also reviewing and correcting application errors in the state's system.

This is NOT a remote position and is located onsite in our Moorestown, NJ office.

Pioneer Credit Recovery, Inc.® (Pioneer), a subsidiary of Navient, is a national leader in the collection industry. With offices in New Jersey and New York, Pioneer provides federal and state clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offer.

Our Customer Service Representative will effectively communicate with taxpayers on behalf of the State of New Jersey, on qualifications and guidelines related to the Property Tax Relief programs.

Start Date: January 21

Pay Rate: $17/ hr

Standard Schedule: Monday-Friday 8:30 AM - 5:30 PM

This is a temporary assignment with the potential for a permanent role. This temporary position is not eligible for benefits.

Areas of Responsibility:

Answering calls for the State of New Jersey Hotline related to Property Tax Relief

• Answer questions from taxpayers related to filing deadlines and eligibility for Property Tax Relief.
• Answer questions, and assist callers, on how to file applications. 
• Learn and maintain an acute understanding of all Property Tax Relief programs. 
• Insure taxpayers' non-public information is kept secure and confidential.
• Communicate approved responses to taxpayers within state guidelines/ability to read from a script.
• Communicate dollar amounts of calculated benefits/reimbursements.
• Advise taxpayers of dates in which their reimbursements/benefits are scheduled for credit or to be mailed out.
• Communicate to taxpayers what address their checks are mailed to.
• Provide verbal support to frustrated or angry taxpayers to deescalate call and move to solution.

Correcting errors on application filed with the State of New Jersey

• Gather correct info from taxpayers and fill out referrals or make corrections to accounts. 
• Review and analysis of taxpayer's applications for completion and accuracy.
• Tactfully problem solve to achieve desired results using decision-making skills.

Adjusting State's records and simplifying filing process for taxpayers

• Communicate basic process information to taxpayers filing tax applications with the State.
• Assist taxpayers with calculating taxable and non-taxable income.
• Adjust taxpayers' addresses in the State's system to reflect current data.
• Order paper applications for taxpayers who request them.

MINIMUM REQUIREMENTS

• High School Diploma/ GED/ equivalent
• Passing marks on all New Jersey Department of Revenue testing
• PC experience in a windows environment
• Basic keyboarding skills
• Previous sales or Customer service experience

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

Keywords:

Customer Service, Tax Assistance, Property Tax Relief, Onsite Support, Call Center, Taxpayer Communication, New Jersey, Temporary Position, Problem Solving, Data Entry

Job Tags

Permanent employment, Contract work, For contractors, Relief, Local area, Monday to Friday,

Similar Jobs