Under general supervision, the Library Assistant provides an exceptional customer experience for all library users, promotes the library's resources and programs to the public, and ensures expedient circulation of materials.
Applicants please note this position may require evening and weekend availability.
Contributes to an internal culture of positivity, excitement for continuous organizational change, and a customer focus, through communication and action that reflects the City of West Fargo's values(teamwork, respect, integrity, communication, and service). Communicates courteously and professionally. Develops working relationships with others in carrying out job functions. Provides direct customer service to patrons, including reference, readers' advisory, and technology assistance. Works within library management software to issue library cards, patron notices, process fees and fines, assist with hold and interlibrary loan requests, and check items in and out. Provides exceptional service when interacting with patrons and promotes library services to the public. Actively represents the library and may participate in off-site programs and events. Instructs customers on use of library resources, including online resources and devices used to access them. Troubleshoots issues. Shelves items. Performs shelf reading. Resolves customer inquiries related to library policies and patron accounts using independent judgement. Monitors the library facilities. Tidies and maintains the good condition of the library and upholds library policies and procedures. Performs library opening and closing procedures. Conducts special projects as assigned, including display setup and maintenance, collection management and related activities such as shifting, weeding, and inventorying collections. Works safely, follows safe work practices, and identifies and reports unsafe work conditions. Performs other duties as required or assigned.
High school diploma or equivalent. One year of experience in customer service. Strong technology skills, including familiarity with the Microsoft Office suite and Windows operating systems. Ability to create and maintain effective working relationships with peers, superiors, other City departments, subordinates, vendors, contractors, external government agencies and organizations. Strong communication skills, both orally and in writing.
PREFERRED QUALIFICATIONS Valid driver's license PHYSICAL AND MENTAL DEMANDS Must be able to work in a deadline-driven environment May spend prolonged periods of time working at a desk, on a computer, and standing May be required to perform a full range of motion with lifting and/or carrying items weighing up to 40 pounds. WORKING ENVIRONMENT Work is performed in a standard office environment Work environment may include a moderate noise level
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