Job Description

Job Description

IT Support Specialist

Role Summary:

Reporting directly to the VP of Information Technology, the IT Support Specialist provides technical support to end-users by diagnosing and resolving issues that arise with day-to-day usage of operating systems, phone systems, and software. This individual needs to be well-organized and able to effectively resolve issues with limited supervision.

Role Type and Location:

• This Is Not a Remote Position .
• In-office position – Corporate Headquarters in Bowling Green, KY
• Full-time, Salaried Exempt

Responsibilities:

• Respond to user inquiries, troubleshoot issues, and provide Tier 1 and Tier 2 technical support.
• Install, configure, and maintain hardware, software, network, and peripherals.
• Manage user accounts, permissions, and access rights within systems like Active Directory, Microsoft 365, or Google Workspace.
• Perform routine maintenance and updates on workstations, laptops, and mobile devices.
• Assist with system monitoring, backups, and patch management.
• Support networking tasks such as Wi-Fi troubleshooting, VPN setup, and printer connectivity.
• Document issues, solutions, and processes for knowledge sharing.
• Collaborate with System Administrators to escalate complex issues and assist with IT projects.
• Contribute to IT process improvements and automation where possible.
• Some travel may be required.

Experience, Knowledge & Skills Requirements:

• Experience: 1–3 years of IT support, helpdesk, or technical troubleshooting experience.
• Technical Skills:
• Strong knowledge of Windows, MacOS and/or Linux operating systems.
• Familiarity with Active Directory, Office 365, and common SaaS platforms.
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Knowledge of scripting or automation (PowerShell, Bash, Python) a plus.
• Soft Skills:
• Strong communication and interpersonal skills.
• Customer service mindset and patience under pressure.
• Analytical thinking and problem-solving skills.

Academic Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Physical Requirements:

• Must be able to stand, bend, stoop, pull, crawl, reach, and lift up to 40 lbs. without assistance.
• Must be able to work in all temperatures.
• Must be comfortable working in high-height situations.
• Noise levels may be high at times.

About Us:

Lifeguard Press is an internationally known provider of licensed, high profile designer gifts, stationery, and accessories, reaching a global customer base through multiple channels including major brand collaborations; direct retail consumer sales (.com), independent/specialty gift stores and major department stores. Encouraging servant leadership in our day-to-day interactions reflects the core values necessary to support our employees, factories, vendors, collaborators, licensors, and customers across the globe and is essential in our mission to serve each other and our communities well. 

EEOC Statement:

Lifeguard Press is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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