IT Help Desk / Desktop Support Analyst (VIP Support) Job at Ehub Global Inc, Arlington, VA

YjVTZnhmZHQ3bmlIdnYyTmlBWXVJTkRXS3c9PQ==
  • Ehub Global Inc
  • Arlington, VA

Job Description

Job Title: IT Help Desk / Desktop Support Analyst (VIP Support)

Location: Arlington, VA (Onsite)

Job Type: Contract

Job Summary:

We are looking for a skilled IT Help Desk/Desktop Support Analyst to provide technical assistance to end users, including VIP executives . The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience handling high-priority IT issues with professionalism and discretion.

Key Responsibilities:

  • Provide first-level technical support for hardware, software, and network issues.
  • Respond to help desk tickets, emails, and phone calls in a timely manner.
  • Offer white-glove IT support to VIP users, ensuring quick resolutions and minimal disruptions .
  • Troubleshoot and resolve Windows, Active Directory, Office 365, and mobile device issues.
  • Assist users with password resets, system access, and software installations .
  • Document issues, solutions, and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain confidentiality and professionalism when handling VIP requests.
  • Set up and support executive meetings, video conferencing, and specialized IT needs .

Qualifications:

  • 3+ years of experience in an IT support or desktop support role.
  • Strong knowledge of Windows OS, Active Directory, Office 365, and mobile device management .
  • Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk).
  • Excellent problem-solving and communication skills .
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Experience supporting VIP users is a plus.
  • CompTIA A+, ITIL, or Microsoft certifications are preferred.

Job Tags

Contract work,

Similar Jobs

Southern Auto Group

Auto Sales Consultant - PICK YOUR LOCATION -Southern Auto Group Job at Southern Auto Group

Are you ready to join our Sales Team and start making BETTER PAY??? Are you looking for a new career path? Do you have a history of working in Retail, Cell Phone Shops, or even telephone sales? Let us help you return or get started with a new career in Automotive Sales...

U.S. Army 2nd Medical Recruiting Battalion

INFECTIOUS DISEASE OFFICER Job at U.S. Army 2nd Medical Recruiting Battalion

 ...and control the transmission of infectious diseases within the military and communities you support. You may participate in humanitarian missions to address the spread of infectious diseases and find new ways to prevent them. And if you choose to serve in the Army... 

Optimum7

SEO Specialist Job at Optimum7

 ...Contribute to impactful eCommerce solutions for a diverse range of clientsWhat to Expect (Job Responsibilities):- Develop and implement SEO strategies to enhance online visibility and drive traffic- Conduct keyword research and competitive analysis to inform content... 

Penn State University

Head of the Implementation Science Lab in Mental Health (, MD, United States) Job at Penn State University

 ...Head of the Implementation Science Lab in Mental Health page is loaded Head of the Implementation Science Lab in Mental Health Apply...  ...College of Medicine, in collaboration with the Social Science Research Institute (SSRI), invites applications for an independent,... 

Southern Glazer’s Wine and Spirits, LLC

Courier Job at Southern Glazer’s Wine and Spirits, LLC

 ...opportunity to build the future of beverage distribution and grow with a company that truly cares about its people. Overview The Courier supports operations by delivering and picking up items for accounts, vendors, subsidiaries, and corporate associates; completing...