Customer Support Specialist Job at Plasmidsaurus, South San Francisco, CA

WUpDVndQTmk2M2lIdnZtS2dRUWdKOVBVSnc9PQ==
  • Plasmidsaurus
  • South San Francisco, CA

Job Description

About the Role

The Customer Support Specialist will serve the first point of contact for Plasmidsaurus customers, delivering fast, consistent, and empathetic Tier 1 support. This newly created role will be empowered to resolve most inquiries independently, will understand escalation effectively, and contribute to standardized workflows, process improvements, and cross-functional collaboration with a customer-first mindset.

Responsibilities

  • Respond to customer inquiries via email and phone in a timely and professional manner.
  • Provide accurate information about our products and services to clients.
  • Utilize internal systems with meticulous attention to detail to ensure rapid and precise inquiry resolution.
  • Identify and escalate complex issues to the appropriate departments.
  • Maintain accurate records of customer interactions and support cases.
  • Assist with quality control checks to uphold operational standards.
  • Provide feedback to improve workflows, documentation, and overall customer experience.

Qualifications

  • 4-year degree in Biological Sciences or similar, preferred.
  • 1-3 years previous experience in customer service or client support, working in a support, help desk, or client facing role.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication and customer service skills with a proactive, solutions-oriented mindset.
  • Ability to work independently and collaboratively in a fast-paced startup environment.
  • Experience with ticketing services like Service Hub, Zendesk, Service Cloud, etc.
  • Experience with HubSpot, Salesforce, or other CRM systems is a plus.

Preferred

  • Contributed the development of training documentation.
  • Experience in Biotech, Medtech, or Healthtech.
  • Knowledge in the lab testing process for sequencing.
  • Familiarity with bioinformatics tools and NGS data analysis.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, please let us know at

careers@plasmidsaurus.com.

Job Tags

Similar Jobs

Piedmont Healthcare

Palliative Care Physician Job at Piedmont Healthcare

 ...Places to Work? Here at Piedmont Healthcare we are seeking a Palliative Care Physician that is committed to providing high quality and...  ...Hospital in Conyers, GA Qualifications Board Certified in Hospice and Palliative Care (fellowship trained with Palliative Care... 

https:/jobs.gogpac.com/gpac/search/Apply/all/258/504433854/P...

Paint Estimator/Project Manager: $100K-$125K Job at https:/jobs.gogpac.com/gpac/search/Apply/all/258/504433854/P...

JOB DESCRIPTION: $100K-$125KSEEKING COMMERCIAL PAINT PROJECT MANAGER/ESTIMATORGPAC: #1 Commercial Paint Recruiting Firm in the Nation: WORK FOR A LEADING CONTRACTORI am working with a well-respected, firmly established Commercial Paint Contractor seeking an experienced... 

American Trucking Group

CDL A Lease Purchase Driver Job at American Trucking Group

 ...Job Description Job Description Seeking CDL A Driver for Lease Purchase/ Owner Op 4 months OTR experience needed, Pay is 88% of the load No...  ...Purchase/ Owner Operator. You will average $1,500 to $2,000 after truck expenses. We offer International Prostar, Peterbilt 579,... 

ProCare Therapy

School Psychologist Job at ProCare Therapy

 ...Job Description Job Description Bachelor's or Master's degree in School Psychology, active School Psychologist license and minimum 1+ years School Psychologist experience required. Applicants who do not meet these qualifications will not be considered. This position... 

Boon

Strategy & Partnerships Intern Job at Boon

 ...of our economy. Founded in the San Francisco Bay Area in 2023 by product and engineering leaders from Samsara, Apple, Google and DoorDash. Boon is backed by leading Silicon Valley venture capitalists. At Boon, you'll play a critical role in shaping the future of AI...