Job Description

Pay: $60000 per year - $60000 per year

At Great Wolf, the  Retail & Attractions Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail profitability.

Essential Duties & Responsibilities

• Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
• Responsible for the strategic planning and development of the department.
• Oversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.
• Oversees all merchandising functions for Attractions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing.
• Develops and manages labor, COS, and expense budgets
• Manages staff including employee-training programs, scheduling and employee relations
• Oversees sales functions including POS system, cash handling, budgets and daily reporting
• Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
• Responsible for department payroll, tracking employee hours and making time-clock changes
• Assists the Retail Director in every day operations of all areas of the Retail & Attractions Department, including gift shops, arcade, vending, and any other revenue producing venues
• Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
• Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Orders and maintains supply levels
• Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
• Adherence to all standard operating procedures related to the role

Basic Qualifications & Skills

• High school degree or equivalent
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 1 year experience supervising/managing large retail department
• Minimum of 3 years retail experience
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Four year college degree or equivalent experience in Retail Management
• Previous experience in Attractions Management and/or Retail Sales in a theme park or resort/hotel.
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Projects a positive public relations image to team members and guests.
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork.

Physical Requirements

• Sit or stand for extended periods of time
• Lift up to 30 lbs.
• Able to bend, stretch, and twist

Estimated Salary Range:

$60000 per year - $60000 per year annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.

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